Delivery and Shipping Policy

a)   J. L. Morison (India) Limited (“Company”) uses the services of reputed courier companies for the shipment of its Products.

b)   Delivery will be made on all business days except Sunday and Public Holidays and shall be made to the shipping address provided by a User at the time of placing the order. Orders will be shipped only to a single destination address specified at the time of billing.

c)   Orders which are dispatched may be tracked using the consignment/tracking number on the courier company’s website and a link for the same shall also available in “Track your order” tab on the A mail shall also be sent to the User (customer) after the order is dispatched with the tracking number along with the courier company’s details..

d)   Orders shall be delivered within 4-5 business days within Mumbai from the date of order whereas orders for outside Mumbai will be delivered as per the delivery date agreed at the time of order confirmation and courier company shipment delivery norms.

e)   Orders from certain specific cities/countries may require documents/declaration from a User as it may be a mandatory requirement in accordance with the laws of the said cities/countries. Orders will be shipped as soon as the required documents are received by the Company for the same. The customer care representatives of the Company shall get in touch with the Users for assistance, if any required with respect to the same.

f)   The Company shall endeavour to ensure that the orders are delivered to a User within the prescribed time. However, under no circumstances shall the Company be held responsible for any delay in delivery of Product due to circumstances beyond the control of the Company.

g)   Delivery charges of Rs. 50/- shall be included in all shipping and handling charges if the net order value falls below of Rs. 500/- . However, the charges may vary based on product, volume, dimension of product, weight etc. which shall be specifically mentioned in the shopping cart to the User before he/she may make payments for the same.

h)   A User is required to provide a proper and accurate billing address in order to facilitate the delivery of an order at the earliest. At least two attempts shall be made to deliver an order to a User. An email will be sent to a User in the event of an unsuccessful delivery in the first attempt clearly specifying the date and time when the second attempt of delivering the order shall be made. In case the second attempt at delivery of the order is also unsuccessful for any reason whatsoever, the order shall stand cancelled and no refund shall be provided for the same.