Returns, Replacement & Refund policy
a) The Company does not offer any kind of returns or exchange on products ordered which are delivered in proper condition to the shipping address.
b) The Company shall have the exclusive discretion to cancel any order. However, it will ensure that any communication of cancellation is intimated within appropriate time to the User and any applicable refund, will be made in reasonable time.
c) A User shall ensure that he/she does not accept the delivery of any Product whose packaging is damaged or tampered in any manner.
d) In the event, a User on removing the packaging of the Product, finds the Product is damaged or defective or different from the Product that was ordered, the User shall intimate the Company about such damage or defect by calling the Company (between10AM to 6PM IST) or email within 24 hours of the receipt of the Product at [email protected] with the order details, coloured picture of wrongly delivered Product. The customer care team will look into the issue and revert within 48 working hours of receiving any request from a User. The Company shall arrange for a replacement of the damaged and/or incorrect Product or refund the price of the said product along with the initial shipping charges collected if any.
e) In order to avail the facility of return or exchange of any damaged Product, a User must arrange to send the products to the following address: J. L. Morison (India) Limited, Shree Arihant Compound, Gala No. 4 to 8, Ground Floor, Building No. A-5, Village Kalher, Bhiwandi - 421 302 ensuring that the original tags, labels, product, barcodes, and brand packaging should not be altered and/or damaged that are originally included with the product(s) delivered.
f) The User will be reimbursed with the actual shipping charges or Rs. 50/- whichever is less in case the User returning the products as per the 3.e) mentioned above.
g) No refund however shall be provided if the shipping address provided by a User is wrong or incomplete.
h) Each return or exchange request shall be handled independently and right to accept or reject the request is at the discretion of the Company.
i) Products purchased online shall not be permitted to be exchanged or returned in any of the off line retail shops of the Company.
j) A User hereby agrees and understands that a Product once purchased on the Website cannot be returned or exchanged unless the same is damaged in transit or an incorrect Product has been shipped to the User.
k) In the event, the transaction is processed of the product which is out of stock, the user will be refunded, with the price of the said product along with shipping charges collected if any, within 7 business days of receipt of payment.